1. Eligibility Requirements
- Refunds are available within 30 calendar days from the date of purchase. Requests beyond this period will not be accepted, except for proven technical incompatibility or failure to meet advertised functionality.
- Proof of purchase (order number, receipt) is mandatory.
- Exclusions apply to:
- Subscription renewals after the initial refund period.
- Custom-developed or modified software.
- Products marked as “non-refundable” during purchase.
2. Refund Process
- Contact Support: Submit a request via Contact Form or email [email protected], including:
- Order number
- Purchase date
- Detailed technical issue description (if applicable).
- Verification: Our team will verify eligibility within 3 business days, including checks for activation status and usage logs26.
- Approval: Approved refunds are processed via the original payment method within 7 business days.
3. Non-Refundable Scenarios
- Subscription services accessed beyond the 30-day window.
4. Partial Refunds
- May apply for subscription-based services if requested during an unused billing cycle.
5. Dispute Resolution
For unresolved issues, provide:
- Screenshots/videos demonstrating software malfunction.
- System configuration details.
We reserve the right to offer troubleshooting instead of refunds for fixable issues.
Contact Information
- Email: [email protected]
- Response time: 24–48 hours.
